Quality Vehicle Management LTD  is committed to protecting your privacy. This Policy applies to visitors of our qualityvehiclemanagement.co.uk, Instagram @qvm_bodyrepairs and @motorbikeclaims  including our Client Claim Files offered by Quality Vehicle Management LTD The Policy also applies to anyone who accesses our products and services.

This Policy sets out the basis on which any personal data that we collect from you or that you provide to us, will be processed. Please read the following information carefully to understand how we will handle your data.

The Data Controller is Quality Vehicle Management LTD a company registered in England and Wales under company registration number 8201746 and whose registered office address is  Unit 15A Winchester Building Rivermead Road N18 3QW.

All details supplied by you will be safeguarded both by this Policy, and also by relevant data protection laws which include the Data Protection Act 2018 (which includes the General Data Protection Regulation) and any other subsequent data protection legislation in force from time to time.

We may collect the following information about you:

▪ Name

▪ Address

▪ Contact details (email address, telephone number etc.)

▪ Vehicle details

▪ Accident circumstance details

▪ Any other information required by us to provide our services to you

All the personal information we hold about you will be processed by our employees who are based in the UK.

Where data is processed solely for marketing purposes, any information we use for this purpose will be  kept until you notify us that you no longer which to receive marketing information from us.

We may disclose your personal information to third parties as follows:

a) Where we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce our terms and conditions and any other agreements.

b) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

c) If we are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

d) For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies, governmental or representative bodies in accordance with the relevant legislation. This will include public authorities, insurance companies, finance companies, automotive advertising companies and/or other agencies.

e) We may outsource selected business activities to trusted third party partners where it isn’t feasible for us to perform the activity directly. We are sure to audit our partners carefully and ensure that they meet our strict data protection policies. These companies do not have any independent right to share this information.

We will retain records after our business relationship has ended for a period of 6 months after which time your data will be securely deleted.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. Data would be stored and provided for Road Traffic Accident information. This information would be shared for assistance with replacement hire. 

with regarding consent this would be done verbally and in written communications. 

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards that comply with our legal responsibilities to protect personal information about you.

We take your security seriously and take reasonable steps to protect your information.

Under data protection legislation, you have several rights regarding the use of your personal data as follows:

You have the right to obtain confirmation from us about that we are processing your personal data, what personal data is being processed and to obtain a copy of that data free of charge.

You have the right to ask us to rectify inaccurate data or complete and incomplete personal data that we hold.

Due to legal and regulatory obligations we will need to store your personal data in accordance with our Data Retention Policy but no other processing will take place.

You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether we have legitimate grounds to continue to do so.

You have the right for certain data you have given to us to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.

You have the right not to be subjected to a decision solely on automated processing, including profiling. 

If you wish to contact us in respect of any of the Rights described above please get in touch us on info@qualityvehiclemanagement.co.uk 

We will respond to your request free of charge and usually within one month. 

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above then please contact us on info@qualityvehiclemanagement.co.uk and we will investigate your concerns. If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Supervisory Authority - Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns

This notice was last updated on 25/11/2021

We may change this notice by updating our website to reflect changes in the law or our privacy practices. However, we will not use your Personal Data in any new ways without your consent. Please review this notice regularly so that you are aware of any changes.